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    FAQs

    FAQ

    spaRevo Smart Cupping Therapy

    Yes! Our devices feature timed releases to avoid overuse along with a single-press instant release incase the pressure is bothersome.

    Each cupper also comes with a built-in heating unit that reaches temperatures as high as 122°F (50°C) without any flames! However, please note that if you suffer from any health conditions or utilize medical devices, you may want to consult with your physician before undergoing any kind of therapy, cupping included.

    Our devices are safe, self-applicable, intuitive right out the box, and very easy to apply to enjoy a healthy therapy session from home.

    Featuring four buttons to control all the beneficial functions of our cuppers, Revo Smart Cupping Therapy is simply the most effective at-home remedy for relieving tension and promoting long-term health.

    To maximize your session's benefits, we suggest applying several of our devices for simultaneous function, saving time and enhancing the effectiveness of the session. This is why we have introduced deeper savings with larger quantity purchases!

    Yes! We have partnered up with physical therapists, physicians, and chiropractors around the world to help bring our remarkable innovation to clients in need!

    With several levels of intensity, you are able to adjust the suction, massage, and heating power of our devices with ease to help you become comfortable with our devices at low levels before progressing.

    Starting at a low level is most optimal for beginners and does not hurt or cause permanent skin damage. However, with extended use, you may notice the classic red circle bruises on your skin, this is temporary and indicates the effectiveness of our devices.

    These marks will gradually disappear within a few days and they are nothing to worry about! Just be sure to properly sanitize before each session and avoid using on broken skin (cuts, open wounds, etc.).

    Yes! Each device comes with a USB Type-C charging cable and takes approximately 3 hours to fully charge and can last up to 9, 20-minute, therapy sessions while the device is set to its maximum setting!

    Yes we certainly do! If you wish to place a bulk order for resell, office use, or personal use, contact our team at support@revomadic.com for additional details and a quote.

    We're confident that you'll love our devices' effectiveness just as much as we trust their lifetime durability, which is why we provide our unbeatable one year warranty with all of our devices!

    We also understand that online shopping is not for everyone, if you wish to submit a return for your order, feel free to contact us at support@revomadic.com for a hassle-free return.

    Even during our biggest sales, we offer deeper discounts with multi-quantity purchases! These discounts are automatically applied as you add more cuppers to your cart.

    For larger, bulk-quantity discounts, please reach out to our dedicated staff at support@revomadic.com and we can provide you with a tailored experience and a private-order quote.

    Since all models feature a removable cup, our devices are easy to sanitize by wiping down or hand washing the cup with your preferred disinfectant.

    We also recommend wiping down the centerpiece located on the bottom of our devices with an alcohol-based solution.

    That said, our cuppers can be applied to any number of individuals after use, if they are properly cleaned and sanitized.

    Always sanitize before use. Please be sure to unscrew the cup and clean all pieces with a disinfectant wipe.

    Before your session, it is optional but recommended to apply an essential oil to your targeted muscle groups. If you plan on gliding our cuppers across your skin during your session, essential oil is required for effortless motion.

    Beginners should always start with the lowest level of suction and heat as your skin's tolerance is unique.

    We recommend your first session to be between levels 1-4, for no more than 5-10 minutes on a single muscle group.

    Once you get then feel for it, you may adjust during future usage, depending on your tolerance.

    Advanced users often test their therapy with higher levels reaching up to level 12 suction, heat, and red light therapy for 20 minutes per muscle group.

    Since you can only target one muscle group at a time, we recommend using multiple cuppers simultaneously for an efficient session.

    Do not use on broken skin (cuts, open wounds, etc.). If you're prone to any skin conditions or have a history of medical concerns, please consult with your physician about cupping therapy prior to use.

    Standard (6-Level Intensity)

    Weight: 390g
    Dimensions: 17.8*13.3*8.6cm
    Battery Life: 3 hours on max
    Charge Time: 3 hours
    Suction Intensity: up to level 6 intensity (-5 to -30 kPa)
    Red Light Wavelength: 630-670nm
    Heat: 100°F - 113°F (38°C - 45°C)

    Upgraded (12-Level Intensity)

    Weight: 425g
    Dimensions: 17.8*13.3*8.6cm
    Battery Life: 3 hours on max
    Charge Time: 4 hours
    Suction Intensity: up to level 12 intensity (-5 to -60 kPa)
    Red Light Wavelength: 630-670nm
    Heat: 100°F - 122°F (38°C - 50°C)

    local_shippingShipping

    Revomadic is proud to provide Free Worldwide Shipping to our customers! We ship to most countries worldwide.

    However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries.

    We ship through USPS, FEDEX, and/or UPS for orders placed within the U.S. depending on warehouse stock.

    For orders placed outside the States, we use your country's postal service (e.g. Royal Mail, Canada Post, Australia Post, etc).

    If it is more optimal for transit times, we may ship via a carrier unlisted above.

    Revomadic Proudly Provides Free Worldwide Shipping on Most Orders!

    All orders shipped throughout the United States are Tracked and Insured with an average Transit Time of 3 - 10 Business Days.

    While most orders arrive earlier than expected, this largely depends on the traffic and cut-downs your county is experiencing due to COVID-19 complications or high demand.

    For all other international orders or orders placed via economy shipping, please reference our Shipping Policy page.

    If you have any additional questions regarding your package or our excellent service, please contact our dedicated Quality Assurance team at support@revomadic.com

    Please be aware that these time frames are estimates and may change due to sudden global events that influence delivery times. These transit times do not include our estimated 1-2 business day quality check and processing times.

    We’re proud to offer FREE Worldwide shipping on most orders placed under economy shipping.

    *International orders are subject to import, duties, and customs taxes, which are applied once your shipment reaches the country of destination. We cannot predict what your particular charges may be.

    For more information regarding your country's custom policies please contact your local customs office. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

    Orders placed under expedited/priority shipping methods may be subject to additional charges.

    Once your order is shipped, you will receive a confirmation email with a tracking number.

    *If you’ve just received a shipment notification, please allow 1 to 3 business days for the tracking information to be updated in the courier's system.

    Kindly check your email to reference your order tracking link.

    If you are unable to track your order or have any other difficulties/concerns, please contact our support team at support@revomadic.com and they will respond as quickly as possible.

    Most emails are answered within 1 business day.

    credit_cardPayments

    We offer a variety of payment options. We accept Visa, MasterCard, Discover, and American Express cards. We also take PayPal, ShopPay, and store credit in the form of e-gift cards.

    We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

    Our products are priced in USD. But our store will automatically convert the price to your local currency.

    The default pricing on our site is in USD and the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.

    *If you pay in a currency that’s different from the designated currency of your payment method, your provider or third-party payment processor may apply a currency conversion rate or fees to your payment. Contact your provider (for example, your credit or bank card issuer) for information on what fees may apply, since they’re not controlled by Revomadic.

    assignment_returnedOrders

    You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.

    If you do not receive an email from Revomadic within hours of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly.

    Please contact our Customer Service via email at support@revomadic.com for assistance.

    To change an order's address, please contact us immediately at support@revomadic.com. Be sure to include your order number and a message indicating the correct shipping address.

    We can change a shipping address if the order has not been processed yet.

    Please note that orders may process within 12 hours, so be sure to notify us as soon as possible.

    To change or cancel an order, please contact us immediately at support@revomadic.com. Be sure to include your order number and a message indicating the change(s) that are needed.

    We can change an order if the order has not been processed yet.

    Please note that orders may process within 12 hours, so be sure to notify us as soon as possible.

    assignment_returnRefunds

    We accept returns for items that are defective upon arrival. Please reference our Returns & Refunds Policy for further details. If your order falls out of this criteria, kindly contact our Quality Assurance team at support@revomadic.com.

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