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    FAQs

    Frequently Asked Questions

    Have questions? We're here to help!

    Are there videos explaining how Revo works?

    Where can I find the instructions manual?

    Every order comes with a printed version of our instructions manual. You can also view the latest version of it online with this link.

    How can I access the eBook?

    Upon submitting your order, you will receive an email confirmation containing a link to your eBook, among other resources that will help you get started!

    How can I contact customer support?

    Email us at support@revomadic.com to have a friendly Revo expert help you out as soon as our staff is available. Support is always available Monday through Friday, 9am to 5pm PST. 

    Is Revo Cupping Therapy safe?

    Yes! Our devices feature timed releases to avoid overuse along with a single-press instant release incase the pressure is bothersome. 


    Each cupper also comes with a built-in heating unit that reaches temperatures as high as 122°F (50°C) without any flames! However, please note that if you suffer from any health conditions or utilize medical devices, you may want to consult with your physician before undergoing any kind of therapy, cupping included.

    Are they easy to use at home, by yourself?

    Our devices are safe, self-applicable, intuitive right out the box, and very easy to apply to enjoy a healthy therapy session from home. 


    Featuring four buttons to control all the beneficial functions of our cuppers, Revo Smart Cupping Therapy is simply the most effective at-home remedy for relieving tension and promoting long-term health.

    Should I use several devices at the same time?

    To maximize your session's benefits, we suggest applying several of our devices for simultaneous function, saving time and enhancing the effectiveness of the session. This is why we have introduced deeper savings with larger quantity purchases!

    Are these devices used in professional therapy offices?

    Yes! We have partnered up with physical therapists, physicians, and chiropractors around the world to help bring our remarkable innovation to clients in need!

    Will it hurt or damage my skin?

    With several levels of intensity, you are able to adjust the suction, massage, and heating power of our devices with ease to help you become comfortable with our devices at low levels before progressing. 


    Starting at a low level is most optimal for beginners and does not hurt or cause permanent skin damage. However, with extended use, you may notice the classic red circle bruises on your skin, this is temporary and indicates the effectiveness of our devices. 


    These marks will gradually disappear within a few days and they are nothing to worry about! Just be sure to properly sanitize before each session and avoid using on broken skin (cuts, open wounds, etc.).

    Are they rechargeable?

    Yes! Each device comes with a USB Type-C charging cable and takes approximately 3 hours to fully charge and can last up to 9, 20-minute, therapy sessions while the device is set to its maximum setting!

    Does Revomadic offer devices in bulk or for distribution?

    Yes we certainly do! If you wish to place a bulk order for resell, office use, or personal use, contact our team at support@revomadic.com for additional details and a quote. 

    Do you offer refunds? A warranty?

    We're confident that you'll love our devices' effectiveness just as much as we trust their lifetime durability, which is why we provide our unbeatable one year warranty with all of our devices!


    We also understand that online shopping is not for everyone, if you wish to submit a return for your order, feel free to contact us at support@revomadic.com for a hassle-free return. 

    Do your offer discounts?

    Even during our biggest sales, we offer deeper discounts with multi-quantity purchases! These discounts are automatically applied as you add more cuppers to your cart.


    For larger, bulk-quantity discounts, please reach out to our dedicated staff at support@revomadic.com and we can provide you with a tailored experience and a private-order quote.

    Can the same device be used on multiple people? Are they easily sanitized?

    Since all models feature a removable cup, our devices are easy to sanitize by wiping down or hand washing the cup with your preferred disinfectant. 


    We also recommend wiping down the centerpiece located on the bottom of our devices with an alcohol-based solution.


    That said, our cuppers can be applied to any number of individuals after use, if they are properly cleaned and sanitized. 

    What is the recommended usage?

    Always sanitize before use. Please be sure to unscrew the cup and clean all pieces with a disinfectant wipe. 


    Before your session, it is optional but recommended to apply an essential oil to your targeted muscle groups. If you plan on gliding our cuppers across your skin during your session, essential oil is required for effortless motion.


    Beginners should always start with the lowest level of suction and heat as your skin's tolerance is unique. 


    We recommend your first session to be between levels 1-4, for no more than 5-10 minutes on a single muscle group. 


    Once you get then feel for it, you may adjust during future usage, depending on your tolerance. 


    Advanced users often test their therapy with higher levels reaching up to level 12 suction, heat, and red light therapy for 20 minutes per muscle group. 


    Since you can only target one muscle group at a time, we recommend using multiple cuppers simultaneously for an efficient session.


    Do not use on broken skin (cuts, open wounds, etc.). If you're prone to any skin conditions or have a history of medical concerns, please consult with your physician about cupping therapy prior to use.

    What are the specifications?

    Standard (6-Level Intensity)


    Weight: 390g

    Dimensions: 17.8*13.3*8.6cm

    Battery Life: 3 hours on max

    Charge Time: 3 hours

    Suction Intensity: up to level 6 intensity (-5 to -30 kPa)

    Red Light 

    Wavelength: 630-670nmHeat: 100°F - 113°F (38°C - 45°C)


    Upgraded (12-Level Intensity)


    Weight: 425gDimensions: 17.8*13.3*8.6cm

    Battery Life: 3 hours on max

    Charge Time: 4 hours

    Suction Intensity: up to level 12 intensity (-5 to -60 kPa)

    Red Light Wavelength: 630-670nm

    Heat: 100°F - 122°F (38°C - 50°C)

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